Account status & restrictions

Modified on Mon, Jan 5 at 11:50 AM

Why I can’t message this user anymore?

Understanding restricted and deleted accounts

Sometimes you may see a notice in chat such as “User account deleted” or “User has been suspended.”

These messages are there to protect your safety and to keep our community trustworthy.

This article explains what each status means and what you can do next.

What “User account deleted” means

When you see “User account deleted,” it means this person’s Circova account is no longer active.

Here’s what happens when an account is deleted:

The user can no longer log in, send messages, or use Circova.
Their profile is removed from search and from most places in the app.
Their active and inactive listings are no longer available to buy.
You may still see past conversations with them in your own inbox, but:
- You cannot send new messages to this user.
- They will not receive any new messages from you.
We may retain limited information for fraud prevention, safety, or legal reasons as described in our Privacy Policy.

If you were in the middle of a transaction with a deleted account, we recommend that you do not continue the deal off-platform and instead look for another seller or buyer.

What “User has been suspended” means

When you see “User has been suspended,” it means we have temporarily restricted this account while we review it.

An account may be suspended for reasons such as:

Multiple reports from other users about unsafe or suspicious behavior
Possible violations of Circova’s Community Guidelines or Terms of Use
Fraud, spam, or other security concerns
Ongoing disputes that require a safety review

While an account is suspended:

Messaging with this user is disabled and new messages cannot be sent.
Their new activity on Circova is limited while we investigate.
We strongly recommend that you do not continue transactions outside the app or share sensitive personal information.

Some suspended accounts may later be restored once the review is complete; others may be permanently removed from Circova.

Can I still message or meet this user in person?

For both deleted and suspended accounts:

You cannot start new messages with this user from within Circova.
We do not recommend meeting in person or sending money outside the app, especially by bank transfer, gift cards, or other non-protected methods.
If you have already shared contact details, you should still follow the safety tips and stop the transaction if anything feels unsafe.

Our priority is to prevent fraud and protect your safety. If an account is no longer active or is under review, we cannot vouch for that user’s behavior.

What happens to my messages and data?

Your own copy of previous messages may remain visible to you so that you can keep a record of your conversation.
Limited data from the chat may be reviewed by our Support team for:
- investigating reports or disputes
- preventing fraud and abuse
- complying with legal obligations
We do not publicly share your private messages. All data is handled according to our Privacy Policy.

Difference between blocked, suspended, and deleted

To avoid confusion, here is what each status means:

Blocked user
- You or the other person has chosen not to communicate.
- Both accounts are active, but you will no longer receive messages from each other.
Suspended user
- Circova has temporarily restricted the account for safety or policy reasons.
- Messaging is disabled while we review the account.
Deleted user
- The account has been permanently removed from Circova.
- You can see your old messages, but you cannot contact this user through the app.

What should I do if I feel unsafe?

If something doesn’t feel right:

Stop the conversation and do not send any money.
Use the “Report user” or “Report listing” option so our team can investigate.
If you believe you are in immediate physical danger, contact your local authorities first, then let us know so we can support any investigation.

If you have more questions about account status or safety, please reach out to us through the Help Center and our team will be happy to help.