Circova Rewards Program Terms

Modified on Fri, Nov 21, 2025 at 2:18 PM

1.1 Introduction and Agreement

(a) Welcome to the Circova Rewards Program (the “Program”). These Circova Rewards Program Terms (the “Program Terms”) form a legally binding agreement between you and Circoo Eco Tech, LLC (“Company”, “we”, “us” or “our”).

(b) By participating in the Program, you agree to be bound by these Program Terms, our Terms of Service (the “Terms of Service”), and our Privacy Policy (collectively, the “Agreement”). If you do not agree to the Agreement, you must not participate in the Program.

(c) Capitalized terms used but not defined in these Program Terms have the meanings given to them in the Terms of Service. In the event of any conflict between these Program Terms and the Terms of Service, the Terms of Service will control, except with respect to matters expressly addressed in these Program Terms.

1.2 Definition of Points

(a) Circova rewards points (“Points”) are units of measurement in our proprietary loyalty and rewards program. Points are a limited, revocable, non-transferable license granted to you by us solely for use in connection with the Program and the Platform (as defined in the Terms of Service).

(b) KEY DISCLAIMER – POINTS HAVE NO CASH VALUE.Points are not legal tender, currency, securities or any other form of financial instrument, are not your personal property, and do not give you any ownership, equity, or other proprietary interest in us or in any of our affiliates, businesses, or assets.

(c) Points are not redeemable for cash or any money equivalent, have no monetary value, and may not be transferred, sold, assigned, pledged, or gifted to any other person or account, whether for consideration or otherwise.

(d) We may, in our sole discretion, correct any Points balance to reflect actual Qualifying Activities (defined below) and may revoke, cancel, or adjust Points that were credited in error, obtained in violation of the Agreement, or otherwise not validly earned.

1.3 How to Earn Points

(a) You may earn Points by completing specific activities that we designate as “Qualifying Activities” on the Platform. The current list of Qualifying Activities and the associated number of Points awarded for each activity is described from time to time on the “Earn Points” (or similarly named) page within the Platform.

(b) We may add, modify, or remove any Qualifying Activity, and may change the number of Points awarded for any Qualifying Activity, at any time in our sole discretion. Unless we expressly state otherwise, such changes will apply on a going-forward basis only.

(c) Examples of Qualifying Activities (which are illustrative only and subject to change) may include, without limitation:

(i) Referrals. Earning Points when an eligible new user registers an account using your referral link or code and satisfies any conditions we specify (for example, verifying their account or completing a qualifying transaction), subject to any caps or limits we post (e.g., up to 500 Points per account).

(ii) Posting Listings. Earning Points when you successfully post listings that comply with our Terms of Service (for example, 10 Points for your first successfully posted listing, 20 Points after you have successfully posted 5 listings, etc.).

(iii) Quality Listings. Earning Points when your listing achieves certain “save/favorite/like” milestones on the Platform (for example, 5 Points for the first save, 5 Points for 5 saves, 5 Points for 10 saves, 10 Points for 20 saves, 10 Points for 50 saves, 10 Points for 100 saves, and 10 Points for 200 saves).

(iv) User Engagement. Earning Points when you send messages in valid conversations with different users (for example, 5 Points for your first message, 5 Points for your 10th message, and 10 Points for your 100th message), subject to any rules we specify regarding spam, harassment, or other prohibited content.

(v) Writing Reviews. Earning Points for submitting legitimate reviews (for example, 20 Points for your first review, 20 Points for your 10th review, and 20 Points for your 100th review).

(vi) Receiving Reviews. Earning Points for receiving your first review.

(vii) App Feedback.Earning Points for submitting your first valid feedback about the Platform through the channels we specify.

(d) We may impose limits on the number of Points you can earn per day, per activity, per promotion, or in total, and may cap earnings from any one Qualifying Activity or from the Program overall. These limits may be posted in the Platform or otherwise communicated to you.

(e) Points for Qualifying Activities will typically be credited to your account within a reasonable time after completion, but posting times may vary. We may delay or withhold crediting Points while we review your activity for compliance with the Agreement.

1.4 How to Use Points (Redemption)

(a) Subject to these Program Terms and any additional terms we specify, you may redeem Points for rewards made available from time to time in the Platform’s “Rewards Store” (or similarly named section). Reward types, quantities, and required Points thresholds are determined by us in our sole discretion and may change at any time.

(b) All redemptions are final and cannot be cancelled, reversed, or refunded, except where we expressly permit it or where required by applicable law. Points used for a redemption will be deducted from your Points balance at the time of redemption.

(i) Gift Cards. Digital or physical gift cards issued by third parties (such as Starbucks, Apple or Best Buy). These gift cards are subject to the applicable third-party issuer’s terms and conditions, and we are not responsible for their operation, fulfilment, or value once delivered to you.

(ii) Branded Merchandise. Physical items branded with our name or logo (such as stickers or other promotional items).

(iii) Digital Content.Digital items such as branded wallpapers or similar content, which are licensed to you on a limited, personal, non-exclusive, non-transferable, and revocable basis for your own non-commercial use.

(d) We do not guarantee the continued availability of any particular reward. We may substitute a reward with another item of equal or greater approximate value, or cancel a redemption and restore your Points, if a reward becomes unavailable or cannot be fulfilled.

(e) Certain rewards may be subject to geographic, age, eligibility, or other restrictions. You are responsible for ensuring that redeeming a reward is lawful where you reside.

1.5 Rules of Conduct & Enforcement

(a) Prohibited Conduct. You must not participate in the Program or earn or redeem Points through fraudulent, abusive, or otherwise improper means. Prohibited conduct includes, without limitation: using scripts, bots or other automation; creating, using or manipulating fraudulent or duplicate accounts; posting spam or misleading listings; artificially inflating or manipulating saves, messages, reviews or other metrics; exploiting bugs or loopholes in the Platform; or any other activity that we determine, in our reasonable discretion, constitutes abuse or misuse of the Program or the Platform.

(b) Definition of “Same User.” To detect and prevent abuse, we may use information such as device identifiers, IP addresses, phone numbers and payment account information, as described in our Privacy Policy and subject to applicable law, to identify what we reasonably believe to be the same individual or entity (“Same User”). Attempts to create or control multiple accounts for the purpose of earning additional Points or rewards will be treated as a violation of these Program Terms.

(c) Enforcement Actions. If we believe that you have violated these Program Terms or any part of the Agreement, we may, in our sole discretion and without prior notice:

(i) issue a warning to you;

(ii) temporarily place a hold on, reduce, or permanently forfeit any Points we reasonably believe were earned in violation of the Agreement;

(iii) suspend or permanently remove your eligibility to participate in the Program; and/or

(iv) suspend or permanently terminate your Platform account in accordance with the Terms of Service.

(d) Review.If you believe we have made an error in enforcing these Program Terms, you may contact us through the support channels listed in the Platform. We are not obligated to reinstate Points or participation rights, but we will review your request in good faith.

1.6 Program Changes, Termination & Forfeiture

(a) Right to Modify or Terminate. We may modify, suspend, or terminate the Program, any feature of the Program, or any portion of these Program Terms at any time, in our sole discretion, subject to applicable law. Where reasonably possible, we will provide notice of material changes by posting updated Program Terms in the Platform and updating the “Last Updated” date. Your continued participation in the Program after changes take effect constitutes your acceptance of the updated Program Terms.

(b) Point Forfeiture Due to Inactivity. If your account shows no qualifying activity (such as logging in, posting a listing, completing a transaction, or any other activity we designate as qualifying) for a continuous period of twelve (12) months, all unused Points in your account may automatically expire and be forfeited. We may, but are not required to, provide notice before Points expire.

(c) Point Forfeiture Due to Account Termination. If your Platform account is closed or terminated for any reason (whether by you or by us), any remaining Points in your account will automatically expire and be forfeited, and your Points balance will be reset to zero, except where we are required by law to provide a different remedy.

(d) No Compensation.You acknowledge and agree that you are not entitled to any compensation, payment or other remedy of any kind as a result of any modification, suspension, termination or forfeiture described in this Section, except to the extent required by applicable law.

1.7 Legal Disclaimers & Dispute Resolution

(a) App Store and Third-Party Brand Disclaimer. The Program is operated solely by Circoo Eco Tech, LLC. It is not sponsored, endorsed, administered by, or associated with Apple Inc., Google LLC, Starbucks Corporation, Best Buy Co., Inc., or any of their affiliates. All third-party names, logos and trademarks are the property of their respective owners and are used for identification purposes only.

(b) “As-Is” Basis. To the maximum extent permitted by applicable law, the Program and all rewards are provided on an “as-is” and “as-available” basis, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

(c) Governing Law. Except to the extent pre-empted by applicable federal law, these Program Terms and any dispute arising out of or relating to the Program will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and subject to any non-waivable rights you may have under the laws of your place of residence.

(d) Binding Individual Arbitration; Small Claims.

(i) Agreement to Arbitrate. Except as expressly provided in Section 1.7(d)(ii) below, any dispute, claim or controversy arising out of or relating to the Program or these Program Terms (collectively, “Disputes”) will be resolved solely by binding individual arbitration and not in a class, representative, or consolidated action or proceeding.

(ii) Small Claims Option. Either you or we may bring an individual action in small claims court if the claim qualifies, instead of arbitration.

(iii) Arbitration Rules and Forum. Arbitration will be administered by [Arbitration Provider, e.g., the American Arbitration Association (“AAA”) or JAMS] under its [Consumer Arbitration Rules or equivalent] then in effect, except as modified by these Program Terms. The arbitration will be conducted by a single arbitrator and, unless you and we agree otherwise, will be held by video or telephone conference, or in the county (or equivalent) of your residence.

(iv) Arbitration Fees. The payment of arbitration filing, administration and arbitrator fees will be governed by the applicable arbitration rules, subject to any additional protections required by law.

(v) Opt-Out. You may opt out of this agreement to arbitrate by sending us written notice within thirty (30) days after you first accept these Program Terms, as described in the Platform. If you opt out, neither you nor we will be required to arbitrate Disputes, and you may bring claims in court subject to Section 1.7(e) below.

(e) Class Action Waiver. To the fullest extent permitted by law, you and we agree that each may bring Disputes against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding. The arbitrator may not consolidate more than one person’s claims or otherwise preside over any form of class, collective or representative proceeding. If this class action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) must be brought in a court of competent jurisdiction, and the arbitrator shall not decide it.

(f) Tax Liability. You are solely responsible for any and all federal, state, local or other taxes that may result from your participation in the Program, the earning of Points, or the redemption of rewards. We do not provide tax advice, and you should consult your own tax advisor regarding your particular circumstances. Where required by law, we may issue tax forms or other documentation and report information about your participation in the Program to tax authorities.