.edu email verification
Code not received/expired: Check spam, promotions, or focused inbox; request a new code and use it promptly.
Wrong address/domain: Make sure it’s a valid .edu address you can access (no typos; no aliases).
Too many attempts: Wait 5 mins, then request a new code.
SSN verification (US only)
Name mismatch: Enter your legal name exactly as on official records (no nicknames; include suffixes/hyphens).
DOB format errors: Use MM/DD/YYYY.
SSN last 4 mismatch: Re-enter carefully.
Recent name changes: Try again with your current legal name.
Need help?
Contact support from Profile → Get Help with a brief description of the issue.
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